Swagger Institute

So, this is my shortest blog ever.  The title says it all!  It is never OK to be a jerk.  

I think we all want to believe that most people are good, even when they do not always act like it.  Everyone can have a bad day.  We all get beat up at times and get fr...

A few days ago I was sitting at an airport bar enjoying some unhealthy food and watching football while waiting for my flight. A woman next to me suddenly entered panic mode when she realized her delayed flight was now back on schedule. She was not prepared for the cha...

As I was traveling a few weeks ago on a sales training tour, I got asked a question that I find myself thinking a lot about.  What do you look for in a good sales manager?  I answered the question based on my many years experience as a sales manager and also as someone...

Over the Labor Day weekend, I woke up several mornings in the middle of my Heaven on earth. I woke to the calmness of the waters towards the back of Fannie Creek on Dale Hollow Lake. The coolness in the air one morning signaled a change is close. These are the best day...

How many days do you spend focused on all the things and tasks you must get done? Life is a rat race. Agree? The chaos seems to just keep building everyday. We get so focused on all the stuff we need to do. It's overwhelming. It's, at times, paralyzing.

And then there i...

There are thousands of articles written about the differences between a leader and a manager. Most of us who have been in the workforce for several years have more than likely had both. I am not sharing with you today to debate the differences as much as I am sharing t...

Did you watch the Kentucky Derby?  Were you there?  Maximum Security was clearly winning, until he didn't.

How many times in each of our lives have we been winning, but then we veered off course?  We were rolling along with the wind at our back, and for no apparent...

On a recent flight I was one of the first to board.  As I sat there observing each person as they passed me, I was struck by how few actually seemed to be happy, or at a minimum, pleasant.

No one made eye contact.  No one smiled.  No one spoke to anyone around them.  Fo...

Has someone ever asked you a question, but as you began to answer you realized they were not listening?  It's frustrating when it happens because it sends the message that they don't really care.  I used to have a boss that did it often.  It caused me to stop taking th...

I deem it the Marci Factor.  It's doing business because of someone and not solely because of something.  

First I should begin by telling you there are four spots across our land that I love.  One of these is Pass-a-Grille, Florida.  It's a little beach community...